Frequently asked question

SHIPPING

How long will it take to receive my package?
Our delivery time is 5–10 days from when the package is shipped. We aim to ship packages every weekday. Please note that delays may occur due to high pressure at the shipping company.

Which shipping companies do you use?
We use DHL to deliver our products.

PRODUCT

Can I return my product?
Of course, you can return your order. Send an email to stepbyfresh@gmail.com to receive return instructions.

The product is sold out, when will more be available?
We always try to keep stock so that you can order on our website. However, sometimes we experience higher demand than expected. If you would like to be updated when the product you are interested in is back in stock, please subscribe to our newsletter.