Shipping Policy

Shipping Policy – Stepbyfresh

Payment Methods
You can pay securely through our payment partner Klarna, by bank transfer, credit/debit card, or any other payment method available at checkout.

Processing & Delivery Time

Our standard delivery times are as follows:

  • Order processing and quality check: 1–2 business days

  • Shipping time: 5–10 business days

Once your order has been processed and shipped, you will receive a tracking number and tracking instructions by email.

Please note: During high-demand periods or holidays, deliveries may take up to two weeks or more.

Order Cancellation

If you wish to cancel your order, you must contact us by email the same day the order was placed and before our customer service closes.

After this time, the order is considered confirmed and can no longer be canceled. In that case, our Return Policy applies, and the customer is responsible for return shipping and any additional fees.

Delays or Issues

If your delivery is delayed or you experience any issues with your shipment, please contact us — we’re always happy to help.

📧 Email: stepbyfresh@gmail.com
We respond to all messages within 24 hours (Monday–Friday).

Important Notes

  • Orders are shipped from our international fulfillment partners.

  • Shipping times may vary depending on destination and local postal services.

  • Stepbyfresh is not responsible for customs delays or import duties in your country.

Thank you for shopping with Stepbyfresh!
We appreciate your patience and promise to keep you informed every step of the way.